Contracts with:

• 28 LTL Carriers

• 11 Furniture Carriers

• In Home Delivery Agents

Securing:

• 66-80% Discounts

• %-of-Invoice Freight Programs

Buying Power:

• $6 million+ in Freight Annually

• To 1000+ Retail Clients & Consumers

• From 100+ Manufacturers & Vendors

Emphasizing:

• Proactive Communication

Specializing in:

• Retail and In-Home Deliveries

Managed By:

• Proprietary Database

Resulting in:

• Average 25% Overall Yearly Savings!

Frequently Asked Questions

The Banfield Group realizes communication is key in the transportation industry.  Therefore, we would like to provide you with answers to some of your frequently asked questions.

  1. Is the Banfield Group a trucking company?
  2. How does The Banfield Group make money?
  3. Who should I contact if I have a question regarding an invoice?
  4. What is the weight requirement?
  5. Do you do residential deliveries?
  6. What happens if I receive damaged freight?


Is The Banfield Group a trucking company?

The Banfield Group is not a trucking company (AKA “carrier”). We are a 3rd Party freight management company, responsible for carrier selection, Bill of Lading (BOL) creation, Advanced Shipment Notification (ASN), shipment tracking, and claims management. We have established discount freight programs with 21 trucking companies, allowing us to invoice our clients at lower rates than they would pay if they shipped direct. We are also the legal ultimate debtor in all carrier agreements, which means that our clients are held harmless of any additional freight charges incurred by carriers on paid freight bills, when doing business with us.

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How does The Banfield Group make money?

Even though the rates that we charge are significantly lower than what carriers would charge direct, we are able to make a profit due to the overall volume of shipments that we handle. 

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Who should I contact if I have a question regarding an invoice?

Please contact us for any questions about your invoice. Have a copy of the invoice handy. We can be reached at 503-352-3380 ex.203 or service@banfieldgroup.com.

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What is the weight requirement?

Our typical weight parameters for shipments are 200-10,000 lb. In certain cases we will route shipments as low as 150 lb. To find out if we can route your shipment, please contact us.

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Do you do residential deliveries?

We have 4 levels of Residential Deliveries from Curbside with the LTL carrier that picked up the freight to Over the Threshold, to Room of Choice to Premium Level service

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What happens if I receive damaged freight?

Please fax us at (503-352-3389): a completed claim form, a delivery receipt, and product invoice for the shipment. We have claims department contacts with each of our carriers and can handle the claim filing process for you. Once the claim is filed, we will contact you with information updates as we receive them.

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